Privacy Policy
At Track Nova (“we,” “us,” or “our”), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, shipping services, or interact with us. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide when you:
- Contact us or request information about our services
- Book, send, or receive a shipment
- Contact our customer support team
- Subscribe to newsletters or promotional updates
- Participate in surveys, promotions, or provide feedback
This information may include:
- Contact information including your name, email address, phone number, and physical address
- Shipment details including sender and recipient information, delivery addresses, and descriptions of shipped goods
- Payment information including billing details and transaction information. Payments are processed securely through trusted providers, and we do not store full payment card numbers
- Business information such as company name, tax identification, and customs documentation for commercial shipments
- Identity documents where required for customs clearance or legal compliance
1.2 Information Collected Automatically
When you visit our website or use our tracking services, we may automatically collect:
- Device information such as IP address, browser type, operating system, and device identifiers
- Website usage information including pages viewed, links clicked, session duration, and referring websites
- Approximate location based on your IP address, or precise location if you choose to enable location services
- Cookies and similar technologies as described in Section 7
1.3 Information from Third Parties
We may receive information from:
- Logistics partners, carriers, and delivery agents
- Customs and government authorities
- Payment processors and fraud prevention providers
- Publicly available sources where permitted by law
2. How We Use Your Information
We use your information to:
- Manage shipments, pickups, deliveries, tracking, and customer accounts
- Prepare customs documentation and comply with import and export regulations
- Process payments, refunds, and prevent fraudulent activity
- Send shipment updates, service notifications, and respond to inquiries
- Improve our website, services, and customer experience
- Send promotional communications where permitted or with your consent
- Protect our systems, customers, and operations from fraud and security threats
- Meet legal and regulatory obligations
3. Legal Basis for Processing
Where required by law, we process personal information based on:
- Contract performance to provide requested shipping services
- Legal obligations including customs, tax, and security requirements
- Legitimate business interests to operate, improve, and secure our services
- Your consent for marketing communications and certain cookies, which may be withdrawn at any time
4. How We Share Your Information
We never sell your personal information. We may share information with:
- Carriers, logistics partners, and delivery agents to complete shipments
- Customs authorities and government agencies when required by law
- Service providers including payment processors, cloud hosting providers, IT services, and customer support platforms
- Professional advisers such as legal, accounting, and insurance providers
- Authorities when required by law or to protect the rights, property, or safety of Track Nova, our customers, or others
- Third parties involved in a merger, acquisition, or business transfer, with appropriate notice where required
5. International Data Transfers
As an international logistics provider serving 100+ countries, your information may be processed in countries outside your own. We apply appropriate safeguards to help ensure your personal information remains protected wherever it is processed.
6. Data Retention
We keep personal information only for as long as necessary to:
- Deliver our services
- Meet legal, customs, tax, and accounting requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Support shipment tracking and respond to inquiries
- Measure website performance and usage
- Deliver relevant marketing where permitted
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Restrict or object to certain processing activities
- Receive a copy of your data in a commonly used format
- Withdraw consent at any time
- Opt out of marketing communications
- Submit a complaint to your local data protection authority
To exercise these rights, please contact us using the details below. We may verify your identity before processing your request.
9. Data Security
We use appropriate technical and organizational security measures, including:
- Data encryption during transmission
- Secure access controls and authentication
- Regular security reviews and staff training
- Security requirements for trusted service providers
While no system can guarantee complete security, we continuously work to protect your information and will notify affected users if required by applicable law.
10. Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from individuals below the legal age in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page along with the revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Track Nova
Privacy Team
Email: support@tracknovacourier.com